Kelly has been doing customer-facing work his whole career, including the last 7 years in SaaS customer success. Favorite quote from a customer: "Carry on dazzling." When he's not customer successing, he's debriefing with friends over dinner, doing the NYT daily crossword, rock climbing, or taking off on big & small adventures. Kelly currently lives in an amazing old house on the east side of Detroit with his two cats, Squeaks & Peanut, and his dog, Fletcher.